Return Policy

  1. Return Conditions

Customers need to inspect the condition of the goods and can request an exchange/return at the time of delivery/receipt in the following cases:

  • Goods are not of the correct type, model, as ordered, or as shown on the website at the time of placing the order.
  • Insufficient quantity, incomplete set as stated in the order.
  • External damage such as torn packaging, peeling, or breakage.

Customers are responsible for providing relevant documentation to prove the deficiencies in order to complete the return/exchange process.

  1. Notification and Return Shipment Guidelines
  • Notification period for returns: within 48 hours from receiving the product for cases of missing accessories, gifts, or breakage.
  • Return shipment period: within 14 days from receiving the product.
  • Return location: Customers can directly bring the items to our office/store or ship them via postal service.

In the case that customers have any feedback/complaints regarding the product quality, please contact our customer care hotline.